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FREQUENTLY ASKED QUESTIONS (FAQ)
Ordering
How do I place an order?
You can place an order directly on our website after creating and logging into your customer account.
Can I modify my order?
Order modifications depend on the processing status. Contact our team for assistance.
How do I cancel an order?
If your order has not been dispatched, you may request a cancellation.
Where can I find the General Terms and Conditions?
You can access them here: https://nuamos.com/terms-and-conditions/.
Payment & Invoicing
Can I pay by credit card?
Yes, we accept credit card payments securely online.
Where can I find my invoice?
Invoices are available in your customer account under "My Orders."
Why does the invoiced weight differ from my order form?
Small variations in weight may occur due to packaging adjustments.
Delivery
How can I track my order?
Once shipped, you will receive a tracking number via email.
How long does delivery take?
Depending on location, between 1-14 business days.
Can I collect my order myself?
Please contact us if you wish to arrange a pickup.
Who do I contact for delivery issues?
Please email us at [email protected] for assistance.