At Nuamos, we aim to provide our customers with high-quality green coffee and a seamless online experience. However, if something does go wrong, our Refund and Returns Policy outlines how we handle issues regarding product returns and refunds.

1. ELIGIBILITY FOR RETURNS

  • Returns are only accepted if the coffee does not match the description stated on our website at the time of purchase.
  • In order to be eligible for a return, the coffee must be:
    • In its original packaging.
    • Unopened and unused.
    • Returned within 14 days of delivery.

2. RETURN PROCESS

  • To initiate a return, please contact us at [email protected] with:
    • Your order number.
    • A description of the issue.
    • Clear photos of the product, if applicable.
  • Our team will analyze your request and determine whether the product is eligible for return.
  • If accepted, we will provide you with return instructions, including our warehouse address.

3. RETURN SHIPPING

  • The customer is responsible for shipping the product back to our warehouse.
  • We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for items lost or damaged in return transit.

4. REFUNDS

  • Once we receive and inspect the returned item, we will notify you by email regarding the approval or rejection of your refund.
  • If approved, your refund will be processed to the original method of payment, within 7–10 business days.
  • Shipping fees are non-refundable, except in cases where the item received was incorrect or defective.

5. NON-RETURNABLE ITEMS

We do not accept returns or offer refunds for:

  • Coffee that has been opened, used, or improperly stored.
  • Items returned after the 14-day window.
  • Products not purchased directly through www.nuamos.com.

6. DISCREPANCIES & ISSUES

If you believe your order is incorrect, incomplete, or missing items, please notify us within 48 hours of receiving your order. Our team will work quickly to resolve the issue and offer a solution.

7. CONTACT

If you have any questions or would like to request a return or refund, please reach out to:

Last update: April 2025