At Nuamos, we strive to provide fast, reliable, and efficient worldwide shipping. Below, you’ll find details about our shipping process, delivery times, fees, and policies related to lost or damaged shipments.

1. SHIPPING REGIONS

  • We ship worldwide, covering most regions and countries.
  • If your country is not available at checkout, please contact us at [email protected] to inquire about alternative shipping solutions.

2. SHIPPING METHODS & CARRIERS

  • We work with multiple trusted shipping carriers to ensure timely deliveries.
  • The available shipping options for your location will be displayed at checkout.
  • Orders are shipped via standard or express shipping, based on the customer’s selection.

3. SHIPPING FEES & COST CALCULATION

  • Shipping fees vary based on weight, destination, and chosen shipping method.
  • The total shipping cost will be displayed during checkout before payment confirmation.
  • Additional customs duties or import taxes may apply depending on your country’s regulations. These are the responsibility of the customer.

4. ORDER PROCESSING & DISPATCH TIMES

  • Orders are processed within 1-3 business days from the date of confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order is shipped, you will receive a tracking number via email to monitor your delivery status.

5. DELIVERY TIMES

  • Estimated delivery times depend on the destination and chosen shipping method:
    • Europe: 3-7 business days.
    • Rest of the World: 7-14 business days.
  • Customs clearance delays may extend the delivery timeline for international shipments.

6. TRACKING YOUR ORDER

  • Once your order has been dispatched, you will receive a tracking number to follow the status of your shipment.
  • If you do not receive tracking details, please check your spam folder or contact us at [email protected].

7. LOST OR DAMAGED SHIPMENTS

  • If an order is lost or delayed beyond the estimated delivery timeframe, please contact us, and we will assist in tracking the package.
  • If an order arrives damaged, customers must report the issue within 48 hours of receiving the shipment and provide photographic evidence.
  • We will investigate claims and, where applicable, arrange for a replacement or refund.

8. RETURNED OR UNDELIVERED PACKAGES

  • If a package is returned to us due to an incorrect address, failure to pick up the parcel, or refusal of customs fees, the customer will be responsible for re-shipping costs.
  • If a package is returned to us and the customer no longer wishes to receive the order, a refund (minus the initial shipping fee) may be provided. This is subject to examination and for each case will be provided a different solution.

9. CUSTOMS, DUTIES & IMPORT TAXES

  • International customers are responsible for any applicable customs duties, VAT, or import taxes levied by their local authorities.
  • We advise customers to check with their local customs office before placing an order.

10. CONTACT & SUPPORT

For any shipping-related inquiries, please contact us at:

  • Email: [email protected]
  • Customer Support Hours: Monday – Friday, 9 AM – 6 PM (GMT+2)

Nuamos reserves the right to update this Shipping & Delivery Policy at any time. Please review this page periodically for changes.